Risk Operations Specialist (Onboarding)

Quick Facts

• Role: Risk Operations Specialist (Onboarding)
• Focus: Underwriting, customer risk management, and fraud
• Schedule: Sunday–Thursday workweek

Description

Drive operational initiatives for underwriting and customer risk management to onboard new business across credit card and bill pay products. Use data-driven analysis to manage credit and fraud risk, improve decision quality, and enhance the customer experience. Partner with product and engineering to build risk tooling and monitoring systems.

Responsibilities

• Develop and execute the risk underwriting policy used to onboard new business.
• Build and maintain monitoring dashboards for underwriting outcomes, processes, and losses.
• Partner with product and engineering to build best-in-class risk tooling to increase operations efficiency.
• Research emerging underwriting and fraud trends to innovate on decisioning systems and policies.
• Provide best-in-class customer experience by managing application support requests via phone and email.
• Identify emerging risks and use AI and automation to improve decision quality and efficiency.

Requirements

• Minimum 1–2 years of experience in underwriting, credit risk management, or fraud risk management.
• Experience within consumer, corporate, or small business cards, payments, invoices, lending, or related industries.
• Excellent written and verbal communication skills.
• Strong background in customer support via email.
• Investigative and critical thinking skills.
• BA/BS from an accredited university.
• Ability to work weekends from Sunday–Thursday.
• Experience integrating AI into daily work.

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• In-office perks (lunch, snacks, drinks, and more)
• One Medical annual membership (US)
• 401(k) with employer match (US) / Group retirement plan with employer match (Canada/UK)
• Fertility benefits and fertility drug coverage (location-dependent)
• Parental leave (location-dependent): up to 16 weeks at 100% pay (birthing + bonding) or 8 weeks at 100% pay (bonding only)
• Pet insurance
• Relocation expense coverage to NYC or SF (if needed)
• Location-specific medical/dental/vision and life/disability coverage