Senior Product Manager, Customer Directory

Quick Facts

Senior Product Manager role focused on building a shared Customer Directory across a merchant ecosystem.

Description

Own how merchant customer data works across multiple products, building a clear and trusted customer view from scratch. Define customer identity, data ownership, permissions, and consent-aware record linking, and lay the foundation for future capabilities such as deduplication, segmentation, CRM, consent-aware communications, and customer self-service.

Responsibilities

• Define product strategy and roadmap for a shared customer directory across Online Store, Bookings, POS, Invoicing, Payment Links, Loyalty, and other products
• Lay groundwork for deduplication, segmentation, CRM, and consent-aware communications
• Make core decisions on customer identity, data ownership, permissions, consent, and how records link across products
• Partner with engineering, design, privacy, and legal teams to deliver a trusted customer view merchants can use
• Turn merchant research and product data into requirements that reduce duplicate and incomplete customer records
• Align priorities and dependencies with other product managers building on the shared customer model

Requirements

• 6+ years in product management, including owning a product/platform capability or cross-product problem as a Senior Product Manager
• Strong data fluency with a track record combining quantitative analysis and customer research
• Ability to translate complex technical systems, APIs, and data flows into product decisions
• Ability to align multiple teams and manage dependencies without direct authority
• Working knowledge of privacy and data rights principles, including GDPR, consent, and data deletion
• Customer identity systems, customer data platforms, or CRM-type products experience is a plus

Benefits

• Hybrid work from Warsaw (Hala Koszyki)
• Virtual Stock Option program
• Annual L&D budget of €2000
• Multisport Card fitness support
• Health insurance for you and your family, plus life insurance
• PPK (Employee Capital Plan)
• 26 days of paid leave plus public holidays and special leave days
• 1-month sabbatical after 3 years (Break4me)
• Referral bonus