Patient Experience Product Intern

Quick Facts

• Role: Patient Experience Product Intern

Description

Help improve patient-facing experiences across a telehealth platform, focusing on the patient portal, messaging, treatment status, refills, renewals, and related care-journey workflows. You’ll work with product managers, engineers, designers, and clinical operations to understand how patients interact with the software, identify opportunities, and contribute to product discovery, usability testing, quality assurance, and product improvements. You’ll also learn how patient-facing features connect with clinical and pharmacy operations.

Responsibilities

• Support product initiatives that improve the patient experience across the telehealth platform
• Research how patients navigate the patient portal and interact with treatment-related features
• Gather and organize patient feedback to identify recurring issues and confusing workflows
• Assist with improvements to patient messaging, treatment status, refill requests, and renewal experiences
• Map patient journeys and identify friction between onboarding, treatment, and ongoing care
• Work with product managers to document user needs, product requirements, and acceptance criteria
• Collaborate with engineers and designers to understand technical requirements and evaluate improvements
• Investigate patient-facing issues, reproduce bugs, and document findings
• Support usability testing to validate that patients can complete important tasks
• Test new features across different devices, browsers, and patient scenarios
• Assist with quality assurance and feature validation before product releases
• Research patient portal experiences and consumer/digital health software patterns
• Review patient feedback and basic product analytics to understand feature usage and workflow completion
• Partner with clinical and pharmacy operations to understand how patient features connect to internal processes
• Identify opportunities to improve clarity, accessibility, and reliability across patient communications and interfaces
• Maintain product documentation, research notes, testing results, and project updates
• Participate in product discovery sessions, planning meetings, and feature reviews
• Take ownership of smaller research, testing, or product improvement projects with guidance

Requirements

• Strong interest in product management, software development, and building intuitive patient-facing applications
• Foundational understanding of how websites, applications, and software products work
• Hands-on technical experience through coursework, personal projects, internships, or independent learning
• Familiarity with JavaScript, TypeScript, Python, or another programming language
• Strong analytical thinking, curiosity, and problem-solving skills
• Ability to understand user problems and communicate clear, practical recommendations
• Strong attention to detail; ability to investigate software issues systematically
• Ability to organize feedback, document findings, and communicate requirements clearly
• Interest in user experience and accessibility; building software that is easy to navigate
• Ability to learn new technical concepts, tools, and workflows quickly
• Strong written and verbal communication skills
• Ability to collaborate with product managers, engineers, designers, and cross-functional teams
• Initiative, adaptability, and willingness to take ownership of assigned responsibilities

Benefits

• Hands-on experience with product discovery, usability testing, quality assurance, and product improvements
• Experience connecting patient-facing features with clinical and pharmacy operations
• Opportunity to own smaller research and testing projects with guidance from the product team