Product Analyst

Quick Facts

• Role: Product Analyst

Description

Monitor the performance, availability, and stability of a service using alerts, dashboards, and recurring reports. Track key product metrics (e.g., conversion across critical paths and transactional data), analyze logs and system events for anomalies, and report reproducible bugs with the right technical context. Translate findings into recommendations for product and technical stakeholders, and support the launch of new services with acceptance testing, success metrics, and post-release monitoring.

Responsibilities

• Monitor service performance, availability, and stability (alerts, dashboards, periodic reports)

• Track product KPIs such as conversion in key user journeys and transactional data

• Analyze system logs and events to identify anomalies and recurring errors

• Report bugs accurately (steps to reproduce, environment, logs, priority) to internal teams and external vendors/partners

• Provide insights and data-backed recommendations to product, technical, and business teams

• Report results clearly to non-technical audiences

• Propose improvements to processes and features based on data

• Participate in rolling out new services: acceptance tests, define success metrics, and monitor after launch

Requirements

• 2-4 years of experience in an analytical, testing, product, or product-support role (specialist level)

• Experience testing mobile applications and writing strong bug reports

• Knowledge of issue-management tools (e.g., Jira)

• Very good written and verbal communication; ability to communicate with developers and business

• English at a level enabling contact with external partners

Benefits

• Opportunity to work on a key payments system in Poland with real impact on millions of users

• Employment contract based on an employment agreement

• Hybrid work: 2 days from home, 3 days in the Warsaw office

• Benefits package including medical care, life insurance, English language learning, access to an e-learning platform, MyBenefit cafeteria, and lunch card

• Work environment valuing expert knowledge, substantive arguments, and continuous learning

• Real career development with experts who share knowledge

• Friendly team atmosphere