Public Safety Telecommunicator (Office Automation)

Quick Facts

• Role: Public Safety Telecommunicator (Office Automation)
• Focus: Dispatch for Fire, EMS, and Law Enforcement; monitor alarms and activate Mass Notification Systems

Description

You will answer 911 calls, gather incident details, and coordinate the appropriate Fire, EMS, and Law Enforcement response using office automation and communication systems. You will monitor computerized fire alarm systems and other alarm inputs, maintain accurate status of personnel and equipment, and operate Computer-Aided Dispatch (CAD), telephones, radios, and station alerting systems. You will also provide emergency medical dispatch assistance until units arrive on scene.

Responsibilities

• Answer incoming 911 calls and provide the appropriate personnel and equipment
• Provide initial incident command support until responders arrive on scene
• Interrogate callers to determine the nature of the call and the level of response required
• Monitor computerized fire alarm systems and other alarm systems (including ICIDS)
• Maintain accurate status of emergency response equipment and personnel
• Operate CAD, telephones, radios, and station alert systems
• Provide emergency medical dispatching assistance to callers

Requirements

• US citizenship
• Fingerprint-based criminal history investigation for locations accessing Criminal Justice Information Systems
• Typing proficiency: 40 WPM (5-minute sample, ≤3 errors)
• Valid state driver’s license
• CPR certification
• Emergency Medical Dispatch certification (per assigned program standards)
• Department of Defense Telecommunicator I and II (or equivalent per assigned program standards)
• State NCIC certification (per assigned location)
• NIMS courses: IS-100, IS-300, IS-700, IS-800, IS-907
• Demonstrate proficiency within 16 weeks in local training for E911 and CAD
• Demonstrate proficiency within 16 weeks in local training for Land Mobile Radio and station alerting software/equipment
• Maintain continuous dispatch education (CDE) through local in-service training
• Available for rotating shift work (nights, weekends, holidays) and mission-essential duty regardless of weather/base closure
• May be required to wear a uniform

Benefits

A comprehensive federal employee benefits package. Eligibility depends on the specific position type and status.