Telephone Operator

Quick Facts

• Role: Telephone Operator

Description

Provide comprehensive telephone and telecommunications support for a healthcare system and its associated sites. Answer, interpret, and direct incoming and outgoing calls related to hospital services, patient information, and emergency notifications, including Code emergencies and Rapid Response. Use computer systems (including VistA) to retrieve information and maintain/consult departmental opt-in/opt-out and on-call listings as needed.

Responsibilities

• Process incoming, outgoing, networked, and interoffice calls for hospital services, patient information, and emergency notification information
• Receive, interpret, and route telephone requests to the proper locations
• Provide customer service for difficult callers, including threatening, abusive, or distraught callers
• Retrieve and use patient opt-in/opt-out listings and maintain on-call listings for departments
• Contact on-call employees when requested by medical administrative personnel
• Use a computer to retrieve information from VistA as needed to direct calls promptly
• Initiate emergency notifications for Code emergencies and Rapid Response

Requirements

• U.S. citizen
• Complete all required application steps, including an online assessment
• Selective Service registration required for eligible males
• Background/security investigation
• Complete online onboarding and provide acceptable identification (REAL ID compliant requirement effective May 7, 2025)
• Participate in seasonal influenza vaccination program
• Complete required probationary/trial period
• Meet minimum qualifications by the closing date:
  • 1 year progressively responsible clerical/office work indicating ability to learn job knowledge/skills; OR
  • 2 years education above high school; OR
  • Combination of experience and education
• If using education: submit transcripts

Benefits

Comprehensive U.S. government benefits package (eligibility depends on position type and whether full-time/part-time/intermittent).