CIAM Lead (Customer Identity & Access Management)

Quick Facts

• Role: CIAM Lead (Customer Identity & Access Management)

• Focus: Customer identity and access management using Okta

Description

Lead the design and implementation of CIAM solutions using Okta, covering key customer identity flows such as registration, login, MFA, social login, SSO, consent management, and account recovery. Build and integrate identity services with web and mobile front-end and back-end systems (web apps, mobile apps, APIs). Enforce CIAM policies for privacy, identity proofing, and consent, and support identity federation and token-based authentication.

Responsibilities

• Design and implement CIAM solutions using Okta

• Build and manage identity services (registration, login, MFA, social login, SSO, consent management, account recovery)

• Integrate identity platforms with web apps, mobile apps, and APIs

• Develop and enforce CIAM policies (data privacy, identity proofing, consent)

• Work on identity federation and token-based authentication (OAuth2, OIDC, SAML) and API security

• Monitor identity events, perform root cause analysis for authentication issues, and optimize performance and availability

• Stay current with CIAM trends, standards (GDPR, CCPA), and best practices

• Create technical documentation (solution architecture and integration playbooks)

Requirements

• 6+ years of hands-on CIAM experience with implementation and administration expertise in Okta

• Strong understanding of identity standards: OAuth2, OIDC, SAML, JWT, SCIM

• Experience integrating identity flows with front-end and back-end systems (REST APIs, SDKs, webhooks)

• Familiarity with identity verification, adaptive authentication, and consent management tools

• Analytical and problem-solving skills with a focus on scalability and performance

• Excellent communication and documentation skills

Benefits

• Long-term contract

• Opportunity to lead customer CIAM architecture and integrations using Okta