Learning & Instruction Lead (Academy)

Quick Facts

• Role: Learning & Instruction Lead (Academy)
• Focus: Own AI learning programs for community trainers and advisors

Description

Own the design, delivery, and ongoing improvement of Academy’s learning programs. You will lead priority workshops, build live and self-paced curriculum, and develop assessments and credentials to prepare community trainers and advisors. The role includes using AI directly in the workflow to prototype, build, test, and refine training materials with careful review for accuracy, accessibility, and reliability.

Responsibilities

• Define competencies and learning paths for priority audiences and trainer/advisor roles; map existing content, identify gaps, and establish evidence of readiness to teach or advise
• Lead in-person and virtual workshops, hands-on labs, and priority Jams; troubleshoot live questions and demos
• Create polished curriculum, presentations, interactive learning experiences, and facilitator/participant resources
• Use AI in the design and production workflow to prototype and refine training; evaluate new capabilities and incorporate them carefully
• Adapt shared resources with Customer Education and Technical Success to keep programs current as products and learner needs change
• Test demos and activities in learner-like accounts/environments (access, feature availability, timing, privacy, verification of AI outputs)
• Own training and credential requirements aligned to shared frameworks and audience needs; lead assessments and credentialing standards with internal experts and external partners
• Prepare and coach instructors and mentors via train-the-trainer sessions, practice, and reusable guidance
• Scope learning experiences with program and partnerships colleagues to match audience needs and delivery capacity
• Manage external learning partners and internal contributors to develop, launch, and improve programs; own priorities, quality, and learner experience
• Improve programs using learner work, feedback, and recurring product friction to inform internal teams

Requirements

• Track record designing and delivering practical adult learning, customer education, technical enablement, or workforce training
• Experience taking programs from design through launch and ongoing operation, including coordination of content, assessments, learner access, and external contributors
• Exceptional live instructor with strong hands-on workshop facilitation and real-time adaptation for mixed experience levels
• Confident use of ChatGPT and Codex to build, test, and refine practical demonstrations and learning resources
• Strong learning design ability: clear objectives, well-sequenced instruction, meaningful practice, and evidence of learning
• Portfolio of fully polished training resources personally created and delivered to quality standards
• Experience coaching instructors/partners and defining observable teaching-readiness standards
• Judgment to know when a session needs deeper engineering expertise and to involve the right specialists
• Ability to collaborate effectively across product/content/program stakeholders and external partners with clear ownership
• Commitment to expanding access to useful AI skills and adapting learning for professional and community contexts

Benefits

• Own and continuously improve an AI learning program that enables community training and advisory work
• Build and deliver practical, hands-on learning experiences combining live instruction and structured learning design
• Work with AI-assisted workflows to prototype, test, and refine instructional materials