Practice Manager

Quick Facts

• Role: Practice Manager (Immediate Care)

• Focus: Operational leadership for specialty physician practice

Description

Lead planning, direction, and monitoring of day-to-day operations to deliver excellent patient care in an immediate care specialty physician practice. Ensure continuous quality and service improvement using benchmarks, metrics, and best practices, while fostering a collaborative, accountable environment. Maintain compliance with organizational ethics, corporate compliance, and applicable regulatory/accreditation standards.

Responsibilities

• Align staff daily work with organizational values and service standards; hold teams accountable

• Set clear expectations and measurable targets for continuous quality and service improvement

• Identify problems, support piloting of new ideas, and empower staff to drive improvements

• Build cross-team partnership for seamless quality and service enhancement

• Stay current on healthcare trends and communicate requirements, changes, advances, and future directions to staff

• Support organizational strategy; identify opportunities for new business growth and service expansion

• Practice fiscal accountability: involve staff in budget preparation, efficiency improvements, cost savings, and business development

• Measure and monitor budget and business development plans; provide ongoing updates

• Achieve or exceed budget, business growth, and profitability targets

• Make effective hiring decisions; complete 90-day orientation for new employees

• Identify skills and interests, provide constructive feedback, and address performance gaps with action plans

• Support ongoing learning for self and staff through coaching, mentoring, stretch goals, and cross-training

• Involve staff in planning and decision-making as appropriate; ensure follow-through and results

• Facilitate change readiness and agility; use timely communication to update priorities and progress

• Promote respectful communication through listening and professional courtesy (meetings, voicemail, email)

• Gather staff input and encourage diverse perspectives and solutions

• Communicate effectively across departments and with patients/visitors/customers

• Recognize and celebrate individual and team contributions

• Perform other duties as assigned

Requirements

• Bachelor’s degree (or 7+ years of relevant experience may be accepted in lieu of a Bachelor’s)

• 3+ years of management experience in a medical setting or related

• Demonstrated success in medical office management

• Preferred: ability to speak additional languages

Benefits

A wide range of benefits supporting employees’ physical, emotional, and financial well-being and protection for unexpected life events (eligibility depends on employment classification). Sign-on bonus eligibility rules may apply where included.