Staff Site Reliability Engineer (Federal)

Quick Facts

• Role: Staff Site Reliability Engineer (Federal)

• Focus: Reliability, scalability, performance, and operability for government cloud infrastructure

• Support model: 24x7 production support with a 3rd-shift schedule (Wed–Sat; 10-hour shifts; 11p.m.–10a.m. PT)

• On-call: No on-call rotation

• Screening: Conditional employment pending USFedPASS background screening (credit check, criminal/misdemeanor check, drug test)

Description

As a Staff Site Reliability Engineer on the Federal SRE team, you’ll maintain and improve ServiceNow infrastructure reliability and performance while reducing incidents and MTTR. You’ll drive technical resolutions across the stack (hardware through applications) and lead automation and monitoring initiatives to improve platform operability at scale. This role supports 24x7 production operations as a 3rd shift position.

Responsibilities

• Provide relief and sustainable resolution to infrastructure issues

• Proactively prevent repeatable issues using software development, systems engineering, and networking expertise

• Drive initiatives with partner teams to improve reliability and performance through improved system design

• Drive a culture of intolerance to manual activity to deliver scalable, highly automated solutions

• Drive monitoring and automation initiatives to reduce incidents and MTTR

Requirements

• US citizenship, US naturalized citizenship, or US permanent residency (green card)

• Pass ServiceNow background screening including USFedPASS (credit check, criminal/misdemeanor check, drug test)

• Deep knowledge of Linux systems

• 8+ years related experience with a Bachelor’s degree (or 6+ with a Master’s, or PhD with 3 years, or equivalent)

• 2+ years DevOps automation experience and CI/CD pipeline experience with agile methodologies

• 2+ years cloud experience, preferably Azure

• 2+ years coding in multiple languages (prefer Python, JavaScript, Ruby)

• Postgres and MySQL database administration, troubleshooting, and performance tuning

• Expertise in observability and monitoring of applications, services, and networks at scale

• Networking skills including IP addressing and routing

• Experience integrating AI into work processes, decision-making, or problem-solving

Benefits

• Shift bonuses for 2nd and 3rd shifts

• No on-call rotation

• 4-day work week (10-hour shifts, Wednesday–Saturday)

• Base pay guideline: $146,200–$255,900 plus equity (when applicable), variable/incentive compensation, and benefits

• Health plans, flexible spending accounts, 401(k) match, ESPP, matching donations, flexible time away plan, and family leave programs