Payment Terminal Support Engineer

Quick Facts

• Role: Payment Terminal Support Engineer

Description

Hands-on support engineer responsible for onboarding ISV developers and keeping Android payment terminals ready for development, testing, and demos. You will support integrations with SmartPay and FTPAY, configure and manage terminals using TMS, troubleshoot issues from logs and connectivity problems, and produce onboarding guides and videos. Payments experience isn’t required—strong Android and debugging skills are key.

Responsibilities

• Onboard ISV developers and guide them through the developer portal

• Manage developer access tokens using approved procedures

• Support basic SmartPay and FTPAY integrations via AppToApp and Cloud messaging

• Help developers use SDKs, APIs, specifications, and sample applications

• Prepare and configure Android payment terminals for development, testing, and demonstrations

• Use TMS to enroll devices, deploy applications, and update configurations

• Perform signing, flashing, and keyloading activities after training and authorization

• Assist with ECR connectivity and basic network troubleshooting

• Collect and analyze application, SDK, Android, and device logs to troubleshoot issues

• Reproduce reported problems, document findings, and escalate complex cases

• Write and maintain onboarding guides, setup instructions, FAQs, and troubleshooting documentation

• Record device unboxing, setup, and feature demo videos for developer education

Requirements

• Bachelor’s degree in Computer Science/Software Engineering/IT (or equivalent hands-on experience)

• 1–3 years experience in developer support, technical support, QA, or software/mobile development (internships and substantial personal projects count)

• Working knowledge of Android, including installing and debugging apps

• Ability to use ADB and logcat and read Android logs

• Ability to read and modify Java or Kotlin code

• Experience working with REST APIs and SDKs

• Basic networking skills (TCP/IP, Wi‑Fi, Ethernet) and connectivity troubleshooting

• Clear written and spoken English

• Comfortable working with physical devices and strict step-by-step security procedures

• Ability to work in San Jose and collaborate with teams in Dubai and Morocco

Benefits

• Hands-on training on payment terminals, tools, and security procedures

• Opportunity to be involved in launching an ISV developer portal in the US

• Growth path toward solutions engineering or payment integration engineering