Senior Trade Support Engineer

Quick Facts

• Role: Senior Trade Support Engineer (Asian shift)

• Coverage: Sunday–Thursday, US Central evening hours

Description

You will be the senior technical owner of trading support during the Asian session, acting as the front line for problem resolution and the bridge between trading teams and Core Technology teams while much of the organization is offline. You will lead incident response, perform deep troubleshooting and root-cause analysis, and drive permanent fixes, while improving shift quality through mentoring, documentation, and automation. You will also validate market readiness, manage release testing/deployments, and support traders with onboarding and workstation/remote-access issues.

Responsibilities

• Lead and manage incidents end-to-end during Asian hours (triage, coordinate on-call Core Technology, communicate status, produce post-incident summaries)

• Troubleshoot desktop and server trading applications (orders, fills, market data, exchange connectivity)

• Perform log/process/system analysis across Linux and Windows; collaborate with Service Owners on permanent fixes

• Validate Sunday market opens, exchange session transitions, maintenance windows, and holiday schedules for Asian-active markets

• Test, deploy, and roll back (when needed) releases/upgrades for core backend applications and trading strategies

• Provide global handovers to the EU team and manage open items to ensure continuous ticket progression

• Onboard traders, manage trading credentials, and resolve workstation, remote-access, and hardware issues

• Automate recurring support tasks using scripting (Python/PowerShell/Bash)

• Use AI tools to accelerate log analysis, triage, scripting, and documentation (with strict output verification)

• Build/tune monitoring and alerting to reduce operational noise and improve actionable alerts

• Mentor and train Asian-shift Trade Support Engineers; review ticket and handover quality

• Own and continuously improve runbooks and knowledge-base articles

• Lead or contribute to reliability, observability, and supportability projects

Requirements

• Bachelor’s degree in Computer Science/IT/STEM or equivalent experience

• 7+ years supporting electronic trading systems, including senior/lead trade or production support desk experience

• Proven ability to lead production incidents end-to-end in a critical, low-latency trading environment

• Strong Linux and solid Windows expertise

• Detailed understanding of trade lifecycle, order types, exchange connectivity, and FIX

• Experience/knowledge of Asia-Pacific exchanges, including sessions, maintenance, and holiday schedules

• Proficiency in Python, PowerShell, Bash (or similar)

• Solid database experience (e.g., MSSQL, MySQL); KDB+/q exposure is a plus

• Experience with monitoring/analytics tools (Splunk, Zabbix, Grafana) and ticketing/wiki platforms (Jira, Confluence)

• Hands-on experience using AI tools (ChatGPT, Claude, GitHub Copilot) with strong judgment to verify outputs

• Excellent written and verbal communication skills for high-pressure incidents

• Comfortable working independently overnight and knowing when/how to escalate

• Demonstrated experience mentoring/training and owning projects

• Ability to work Sunday–Thursday schedule and handle weekend on-call/holiday rotations

Benefits

• Base salary range: $140,000–$180,000, plus performance-based bonus eligibility

• Competitive total rewards package with a comprehensive benefits program