Critical Facilities Operations Center Operator (Data Center Operations)

Critical Facilities Operations Center Operator (Data Center Operations)

Quick Facts

• Monitors and operates critical infrastructure in a Facilities Operations Center (FOC)
• Ensures performance of electrical power, building, and fire/life safety monitoring/control systems
• Works 12-hour shifts (including graveyard/weekends/holidays) with possible overtime

Description

You will ensure the performance of critical infrastructure monitoring systems by owning operations in critical spaces, responding to alarms, leading incident management, and upholding maintenance standards. The role requires strong situational awareness, clear communication, and sound decision-making.

Responsibilities

• Monitor and manage control and monitoring systems, including EPMS, BMS, Fire/Life Safety, generator systems, and facility networks
• Identify critical events and lead incident management using Emergency Operating Procedures; escalate per policy
• Maintain and update accurate logs and reports for compliance
• Perform daily rounds/readings, verify health of building monitoring systems, and use data-driven analysis to address issues
• Manage FOC communications and disseminate information to stakeholders during normal operations and incidents
• Implement change requests for planned facilities work; open incident tickets for break/fix; update work orders in the maintenance management system
• Provide turnover updates, participate in staff meetings, and ensure the FOC is staffed and maintained at all times
• Collaborate with facilities peers, management, and external vendors with comprehensive documentation of changes and site health
• Coordinate vendor/contractor check-in/check-out, evaluate vendor performance, and escalate concerns

Requirements

• 1+ years operating EPMS, BMS, and/or FLS controls systems in critical facilities, data centers, industrial plants, or relevant military technical ratings
• 2+ years in critical facilities/data center environments, industrial plant operations, mission-critical operations center, or relevant military technical ratings
• Experience with CMMS or similar maintenance management tools
• Experience with mechanical, electrical, and fire life safety systems
• Physical ability to lift up to 75 lbs and perform tasks involving sitting, standing, bending, stooping, pushing, pulling, and lifting
• Ability to work in temperatures from 60°F to 110°F and follow OSHA work-rest cycles
• Flexibility to work varied shifts (12-hour day or graveyard) and readiness for overtime

Preferred Qualifications

• 4+ years of experience in critical facilities/data centers/industrial plant operations/mission-critical operations center or relevant military technical ratings
• 2+ additional years operating EPMS, BMS, and/or FLS controls systems
• Ability to analyze complex failure scenarios and interpret one-line diagrams and piping and instrumentation diagrams
• Understanding of safety regulations and standard data center processes
• Competency in Apple operating systems or common software applications
• Ability to execute SOPs, EOPs, and triage high-priority alarms under pressure
• Strong written and verbal communication skills
• Experience applying programs/processes to assess and react to high-priority alarms while mitigating risk
• Ability to manage multiple tasks and prioritize effectively
• Planning, analytical, organization, and problem-solving skills
• Basic knowledge of NFPA 70E, NFPA 70B, and OSHA Hazardous Energy Control requirements