Program Analyst

Quick Facts

• Role: Program Analyst (Veteran and Family Member Programs – VFMP Appeals)

Description

Provide program analysis, evaluation, operations, and project management for major VFMP Appeals programs impacting over one million Veterans. Serve as a technical authority for data management and evaluative assessments that improve the efficiency and effectiveness of appeals operations. Lead data analysis, process mapping, knowledge management, risk assessments, SOP maintenance, and audit activities, and present performance findings to leadership.

Responsibilities

• Evaluate VFMP Appeals processes to identify staffing needs, inefficiencies, process gaps, and improvements

• Plan, develop, coordinate, implement, and monitor program initiatives impacting Appeals operations

• Recommend organizational changes to improve operational efficiencies, work methods, and work assignment distribution

• Compile key performance information and make presentations to internal and higher echelon management

• Implement Total Quality Management policies/procedures to reduce risk and errors and maximize customer satisfaction

• Provide liaison support for inquiries related to Appeals and participate in committees or special groups addressing strategic issues

Requirements

• U.S. citizenship

• Complete required application steps including an online assessment

• Selective Service registration (if applicable)

• Subject to background/security investigation

• Complete online onboarding and identity verification using acceptable documents (REAL ID compliant required as of May 7, 2025)

• Complete required probationary/trial period

• One year of specialized experience equivalent to at least GS-11 in analysis/evaluation, process improvement, SOP/procedure development, and stakeholder communication/presentations

Benefits

A comprehensive U.S. government federal benefits package is available; eligibility depends on the position type.