Connectivity Partner Specialist

Quick Facts

• Role: Connectivity Partner Specialist (API specialist support for hotel connectivity operations)

• Focus: Connectivity operations, API/troubleshooting, partner support, and analytics

• Time zone: EST

Description

Provide API specialist support and act as a subject matter expert for connectivity operations, supporting internal and external partners involved in hotel booking integrations. Analyze and troubleshoot complex connectivity and API issues using metrics and error logs to optimize performance and ensure timely resolution. Help build internal knowledge bases and training materials so teams can independently handle API-related questions.

Responsibilities

• Provide day-to-day technical support for internal and external systems, proactively mitigating partner impact from connectivity issues

• Understand and support technical integrations across PMS, channel managers, and CRS

• Use data to identify strategic opportunities and drive sales growth

• Educate partners on product updates and share partner feedback with internal stakeholders

• Implement and oversee troubleshooting processes, escalating when needed

• Identify patterns in data and feedback to improve services and products

• Research technical information to deepen understanding and support decisions

• Create technical communication materials such as policies, procedures, and presentations

• Collaborate on projects supporting commercial goals for hotel and connectivity partners

Requirements

• 3+ years of experience in Connectivity Operations, Solutions, or Technical Partner Manager role

• Strong understanding of hospitality/travel software (CRS, PMS, Channel Managers)

• Proficiency in SQL, Looker, and Excel

• Solid technical troubleshooting skills and project management experience

• Excellent communication and presentation abilities across multiple stakeholder levels

• Effective time management and prioritization skills in a fast-paced environment

• Strong quantitative skills and proven ability to leverage data in decision-making

• Ability to adapt to shifting priorities, projects, and deadlines

• Ability to be based in the EST time zone

Benefits

• Competitive base pay range: $88,000–$103,000 USD

• Potential eligibility for bonus, equity, benefits, and Employee Travel Credits