Partner Technology Architect — Autonomous Workforce

Quick Facts

• Role: Partner Technology Architect (Autonomous Workforce)
• Focus: IT, operations, and employee workflow architectures using ServiceNow
• Level: Senior technical strategist and partner co-innovation lead

Description

You will serve as the go-to IT, operations, and employee workflow expert across the partner ecosystem, helping partners design and deliver AI-native autonomous workforce solutions. The role co-creates reference architectures for ITSM, ITOM, HRSD, and SPM, leads enablement workshops and executive discussions, and drives proof points that demonstrate measurable operational and productivity outcomes.

Responsibilities

• Co-create autonomous-operations architectures and reference architectures for ITSM, ITOM, HRSD, SPM, and industry operational workflows
• Drive adoption of AI-enhanced capabilities (AI agents, autonomous incident resolution, predictive operations/AIOps analytics, automated change and remediation)
• Build reusable co-innovation assets (solution templates, industry accelerators, demo environments, operational workflow blueprints)
• Advise on employee experience architectures (Employee Center design, virtual agent configuration, cross-workflow orchestration across IT and HR)
• Influence product architecture/roadmap direction with partner ecosystem needs (field/partner input)
• Lead technical workshops and co-design solutions with executive stakeholders (CIO, VP IT Ops, CHRO)
• Execute proofs of concept focused on incident/ticket reduction, deflection, cost reduction, and employee productivity gains
• Enable partner competitive positioning vs legacy ITSM/ITOM platforms
• Deliver architecture training programs, executive briefings, mentorship, and certification pathways
• Provide market intelligence for competitive strategy and migration/coexistence guidance
• Guide partners from concept to validated scalable commercialization and monetization pathways
• Connect architectures to measurable business outcomes (MTTR, deflection rate, cost reduction, productivity)

Requirements

• 8+ years pre-sales, solution architecture, or technical consulting experience in ITSM/ITOM/employee experience/enterprise service management
• 5+ years deep domain expertise in IT service management, IT operations, HR service delivery, or enterprise workflow automation
• Expert knowledge of incident/problem/change management, CMDB/CSDM, event management, AIOps, knowledge management, and employee self-service
• Proven understanding of the competitive landscape (BMC, Atlassian, Ivanti, Microsoft, and emerging platforms)
• Deep expertise in IT or employee experience transformation across at least two industry verticals
• Experience engaging CIO/IT Ops/CHRO executives and communicating transformation strategy
• Experience working with partners (GSIs/SIs/ISVs) and partner co-selling dynamics
• Working knowledge of AI-enabled operations use cases (virtual agents, autonomous incident resolution, predictive analytics, AIOps, automated remediation)
• Experience with AI integration into workflows and decision-making
• Travel readiness up to 25%

Benefits

• Base pay range: $118,500–$183,675 plus equity (when applicable), variable/incentive compensation, and benefits
• Health plans, flexible spending accounts, 401(k) with match, ESPP, matching donations
• Flexible time away and family leave programs