
Staff Machine Learning Engineer (GenAI Search Platform)
ServiceNow
Mountain View, CA • 20m ago • On-site
Senior
On-site
176,100 - 308,200 USD/yr
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Quick Facts
- Senior/Staff level role focused on GenAI-powered enterprise search and conversational question answering
- Will lead technical direction for search and ML engineering teams
Description
Build and improve search-based question answering systems using traditional machine learning and generative AI. Drive the next generation of agentic search capabilities by partnering with ranking, product, design, infrastructure, and data science teams. Own architecture, algorithm frameworks, and systematic evaluation for quality, security, privacy, and scalability.
Role Description & Responsibilities
- Provide technical direction and coach search and machine-learning engineers
- Architect abstractions to enable safe, easy contributions to ranking and product code
- Develop algorithm frameworks for multi-turn, multi-hop conversational question answering
- Build LLM-enabled generative AI features for rapid prototyping and scalable deployment
- Create systematic evaluation metrics and methodology, leveraging LLMs for enterprise security and privacy challenges
Requirements
- 5+ years of engineering with 2+ years as a senior engineer (technical lead) leading a team of software engineers
- Passion for helping product and ranking teams move faster and scale solutions with customer impact
- First-hand experience with search platforms (information retrieval, search ranking/relevance, recommendation systems, or question answering)
- Background in text processing, information retrieval, natural language understanding, or machine learning
Benefits
- Health plans including flexible spending accounts
- 401(k) plan with match and ESPP
- Flexible time away plan and family leave programs
- Base pay range: $176,100 - $308,200 plus equity (when applicable) and incentives/variable compensation
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