
Staff Machine Learning Engineer
ServiceNow
Santa Clara, CA • 2h ago • On-site
Senior
On-site
176,100 - 308,200 USD/yr
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Quick Facts
Role: Staff Machine Learning Engineer (AI/Agentic Engineering)
Description
You will own significant parts of an agent execution “harness” that enables AI agents to reason over real enterprise data, use tools, and run safely at Fortune 500 scale.
Responsibilities span orchestration, reliability at scale, observability, prompt infrastructure, evaluation frameworks, and production LLM integration.
You will also provide technical leadership through architecture decisions, code reviews, and coaching.
Responsibilities
Design and build the agent execution harness: orchestration layer, context management, tool invocation, retries, and execution state
Ensure reliability at scale: fault tolerance, latency, and throughput; prevent silent or unpredictable failures
Add observability: tracing, cost attribution, and latency visibility for production behavior and early failure detection
Build prompt infrastructure: versioning, templating, and systematic evaluation
Design and own evaluation frameworks (unit evals, integration evals, production monitors) to measure quality and catch regressions
Integrate and abstract over frontier LLMs: routing, fallback strategies, and production cost/latency trade-offs
Provide technical leadership: standards, architecture decisions, code reviews, and coaching on agentic design patterns
Define system boundaries: tool calls vs sub-agents vs hardcoded paths vs human escalation
Requirements
7+ years building production software systems with reliability, performance, and scalability
Hands-on experience shipping generative AI products used by production customers
Deep understanding of LLMs: failure modes, context constraints, and prompt design impact
Python experience
Prompt engineering experience: systematic design, versioning, and evaluation of prompts across model updates/A-B cycles
Experience in eval engineering with evaluation suites designed, shipped, and used for production quality decisions
Cost/efficiency awareness: reasoning about model routing, inference cost, and latency trade-offs
Strong fundamentals in distributed systems, API design, and testing
Comfort operating in fast-moving, ambiguous, startup-like AI environments
Experience with Kubeflow and at least one of SageMaker, Vertex AI, or AzureML
SQL experience
Benefits
Base pay guideline: $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation, and benefits
Health plans including flexible spending accounts
401(k) with company match
ESPP
Matching donations
Flexible time away plan and family leave programs
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