Senior Staff Machine Learning Engineer, Agentic Systems

ServiceNow, Inc.

Mountain View, CA • 8m ago • On-site

Senior

On-site

201,300 - 352,300 USD/yr

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Quick Facts

  • Role: Senior Staff Machine Learning Engineer (Agentic Systems)

Description

Own the runtime infrastructure that powers agentic AI agents for real-time enterprise users. You will build and operate systems for agent orchestration, distributed session management, event-driven message pipelines, structured concurrency, observability, and state/caching layers. The focus is on distributed systems engineering that ensures correctness, low latency, and reliable long-running agent sessions.

Responsibilities

  • Design and build an agent orchestration engine using a state machine to manage long-running sessions across planning, execution, user interaction, and multiple LLM/tool calls
  • Implement distributed session management with lease-based ownership, heartbeat protocols, and checkpointing/crash recovery
  • Build an event-driven message pipeline using ordered queues and streaming/real-time transport
  • Use structured concurrency to run multiple async tasks per session with fail-fast semantics and graceful cancellation
  • Create observability infrastructure with tracing across async boundaries and custom span lifecycle management for long sessions
  • Develop caching and state layers using per-org/bot scoped KV stores and configuration hot-reload

Benefits

  • Base pay guideline: $201,300–$352,300 plus equity (when applicable) and variable/incentive compensation
  • Health plans, flexible spending accounts
  • 401(k) with company match
  • ESPP, matching donations
  • Flexible time away and family leave programs

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