Senior Staff Machine Learning Engineer, Agentic Systems
ServiceNow, Inc.
Mountain View, CA • 8m ago • On-site
Senior
On-site
201,300 - 352,300 USD/yr
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Quick Facts
- Role: Senior Staff Machine Learning Engineer (Agentic Systems)
Description
Own the runtime infrastructure that powers agentic AI agents for real-time enterprise users. You will build and operate systems for agent orchestration, distributed session management, event-driven message pipelines, structured concurrency, observability, and state/caching layers. The focus is on distributed systems engineering that ensures correctness, low latency, and reliable long-running agent sessions.
Responsibilities
- Design and build an agent orchestration engine using a state machine to manage long-running sessions across planning, execution, user interaction, and multiple LLM/tool calls
- Implement distributed session management with lease-based ownership, heartbeat protocols, and checkpointing/crash recovery
- Build an event-driven message pipeline using ordered queues and streaming/real-time transport
- Use structured concurrency to run multiple async tasks per session with fail-fast semantics and graceful cancellation
- Create observability infrastructure with tracing across async boundaries and custom span lifecycle management for long sessions
- Develop caching and state layers using per-org/bot scoped KV stores and configuration hot-reload
Benefits
- Base pay guideline: $201,300–$352,300 plus equity (when applicable) and variable/incentive compensation
- Health plans, flexible spending accounts
- 401(k) with company match
- ESPP, matching donations
- Flexible time away and family leave programs
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