User Application Systems Administrator

Quick Facts

• Role: User Application Systems Administrator

Description

Manage and operate user application systems, including configuration and access permissions. Analyze and resolve user requests and incidents via ServiceDesk, provide application support, and coordinate with software vendors and service interventions. Perform data transformations with ETL tools and ensure the correctness, completeness, and consistency of processed data.

Responsibilities

• Administer and operate user application systems (configuration, access permissions)

• Analyze, record, and resolve user requests and incidents via ServiceDesk

• Provide technical support to users for application usage

• Communicate with application vendors; coordinate service interventions and troubleshoot technical issues

• Propose and implement application configuration changes based on user and organizational needs

• Test new functions, updates, and application system changes before go-live

• Manage and monitor databases related to the operated applications

• Perform data transformations via ETL tools

• Check data correctness, completeness, and consistency

• Support data migration and integration between information systems

• Collaborate with other departments on system development and introduction of new applications

Requirements

• Technical university degree (VŠ) or technical secondary education (SŠ) in IT, telecommunications, or electrical engineering

• Good orientation in administration principles for enterprise and user information systems

• Ability to analyze user requirements, identify causes of problems, and propose appropriate solutions

• Practical relational database knowledge and basic SQL orientation

• Ability to perform transformations using ETL tools

• Understanding of data structures, inter-system relationships, and data quality control principles

• Experience with application configuration, user account administration, and setting access rights

• Ability to test application changes/updates and properly document outcomes

• Good knowledge of operating systems and common office applications

• Independence, attention to detail, systematic approach, and ability to prioritize requests

• Good communication skills; ability to explain technical solutions to users with different IT expertise

Benefits

• Multi-stage selection process including document review, interviews, and an expert written test