Technical Expert (Apple Retail)

Quick Facts

• Role: Technical Expert (Apple Retail)

• Focus: Troubleshooting, diagnosis, repair, and customer education for Apple products and services

Description

• Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.

• Support customers with Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

• Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.

• Provide excellent service by seeking to understand customer needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

• Work with team leaders to identify recurring repair problems and other service concerns, and ensure feedback is provided to Apple.

• Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team.

• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.

• Contribute to an inclusive environment by respecting each other’s differences and demonstrating curiosity to learn; demonstrate Apple’s inclusion and diversity values in daily activities.

Requirements

• Available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled (in line with local laws and approved accommodations).

• Experience in retail or sales, or related work experience.

• Visual inspection and fine motor skills to safely perform hardware repairs.

• Experience troubleshooting hardware and software issues in a customer service environment.

Benefits

Not specified in the provided posting.