Apple Ads Platform Operations Business Specialist

Quick Facts

• Role: Platform Operations Business Specialist (Apple Ads)

Description

• Provide internal and external client support for Apple Ads systems and technical tools.
• Investigate and solve technical issues.
• Lead support issues by providing data and analysis to Operations, Engineering, and Product teams.
• Monitor, analyze, and report on support efforts to key internal partners.
• Elicit feedback cross-functionally from Engineering, Product, Marketing, and Data teams on technical requirements for issue resolutions.
• Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and its customers.
• Assist internal teams with policy enforcement and management efforts.
• Promote ongoing education for supported teams on internal tools and products.
• Develop support content and implement training for internal partners.
• Flexible to work with partners and teams across multiple time zones; flexible to work on weekends and holidays on rotation.

Requirements

• 3–5 years of experience in Advertising Operations or a similar customer support role.
• Experience in a customer support organization focused on customer satisfaction.
• Fundamental knowledge of ad operations and ad delivery services.
• Experience reviewing technical requirements documentation.
• Bachelor’s degree or equivalent.

Benefits

Not specified in the posting.