Prosthetics Program Supervisor

Quick Facts

• Role: Prosthetic Representative (Supervisor) / Prosthetics Program Supervisor

• Schedule: 8:00 AM–4:30 PM, Monday–Friday

• Telework: No

Description

Supervise and manage the Prosthetic and Sensory Aids Service (PSAS), sharing responsibility with the Chief for operations, staff oversight, and alignment of program priorities with facility goals. Provide expert advisory support to facility leadership and clinical/administrative partners, represent PSAS on committees and initiatives, and drive projects to improve efficiency, quality, productivity, and customer satisfaction. Ensure compliance with VA/VHA policies, accreditation and regulatory requirements, and establish/monitor performance and quality measures.

Responsibilities

• Direct PSAS staff: assign work, set priorities, assess competencies, evaluate performance, and oversee training and development

• Advise leadership and partners on planning, administration, and delivery of prosthetic and sensory aids services

• Represent PSAS on committees, workgroups, and project teams; coordinate service priorities with other departments

• Lead service-level and interdisciplinary projects to improve operational performance and Veteran outcomes

• Ensure compliance with applicable VA/VHA policies, regulatory requirements, and accreditation standards; conduct internal reviews and implement corrective actions

• Oversee human resources activities (functional statements, performance standards, competencies, interviews/selection, and recommendations on awards/advancements/discipline)

• Manage employee performance and conduct, including counseling and leave/time attendance administration

• Support budget planning and fiscal management; analyze expenditures, forecast equipment/resource needs, and develop cost-containment measures

• Oversee procurement, contracting, and inventory management (purchase, fabrication, fitting, repair, replacement of devices and equipment)

• Collaborate with clinicians, Supply Chain Management, vendors, and stakeholders to address equipment/service needs and resolve access issues

• Analyze operational/fiscal/program data; prepare reports and recommendations; develop local policies/procedures for Chief review/approval

• Coordinate responses to Veteran concerns, congressional inquiries, contractor issues, and policy questions

Requirements

• U.S. citizenship

• Selective Service registration (for eligible males)

• Proficiency in written and spoken English

• Conditions of employment: probationary period if required, background/security investigation, online onboarding, and pre-employment physical exam

• Vaccination requirements: seasonal influenza and COVID-19 (per VA/VHA requirements)

• Education/experience qualification (meet at least one): 1 year creditable experience OR bachelor’s degree with 24 semester hours in relevant coursework OR an equivalent combination of experience and education

• GS-12 requirement: at least 1 year experience equivalent to GS-11

• Demonstrated KSAs including leadership/conflict resolution, full range of supervisory duties, ability to manage a health care program covering home equipment/rehabilitation and related devices, coordination of work flow, and patient counseling with a clinical team

• Submit transcript if qualifying based on education

Benefits

A career with the U.S. government includes a comprehensive benefits package; eligibility depends on the specific position type (full-time, part-time, or intermittent).