Prosthetics Clerk

Quick Facts

• Role: Prosthetics Clerk (VHA Prosthetics and Sensory Aids Service)

Description

Provide customer service support by assisting purchasing agents with processing prosthetic requests and prescriptions for durable medical equipment and related services. Interview veterans, handle beneficiary phone calls, advise on appellate rights when needed, and counsel patients and representatives on equipment safety, maintenance, and proper use of the Prosthetic Service Card (PSC). Use PSAS to maintain accurate records and support fiscal transactions, reporting, confidentiality, and prosthetics mail routing.

Responsibilities

• Assist purchasing agents with processing prosthetic requests and prescriptions

• Interview veterans and respond to phone calls from beneficiaries

• Advise veterans of appellate rights for unfavorable decisions

• Provide guidance on equipment safety and maintenance, including appropriate PSC use

• Operate PSAS to maintain detailed and accurate accounting of actions taken

• Support tracking of fiscal transactions, prosthetic appliances/services, equipment repairs or recalls, and specialized benefits

• Collect data and prepare reports generated by the prosthetic software package

• Protect sensitive patient and confidential personnel information

• Receive and distribute incoming prosthetics and interoffice mail; route to designated personnel within 2 hours

• Redirect misrouted mail and coordinate with mailroom personnel to resolve mail issues

• Perform other related duties as assigned

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment

• Background/security investigation required

• Pre-placement physical examination required

• Urinalysis drug screening if selected

• Selective Service registration required for eligible males

• Must meet federal time-in-grade and/or specialized experience or education qualification requirements

• Ability to lift/move equipment up to 60 lbs and walk through the hospital for extended periods

Benefits

A federal career includes a comprehensive benefits package for eligible employees and their families. Eligibility depends on the position type and schedule (full-time, part-time, or intermittent); confirm specific benefits with the hiring agency.