Technical Program Manager (Salesforce)

Quick Facts

• Role: Technical Program Manager (Salesforce) (2-year term; may be extended)
• Level: GS-2210-14

Description

You will serve as a senior technical leader responsible for planning, executing, and overseeing complex, high-risk, high-visibility IT initiatives centered on Salesforce. The role includes end-to-end lifecycle management (requirements through testing, deployment, and sustainment), cross-functional planning using Agile/Hybrid/Waterfall delivery, and alignment to enterprise architecture plus federal security/privacy/records requirements.

Responsibilities

• Provide technical advisory support for complex solutions, architectural tradeoffs, and risk evaluation
• Lead end-to-end lifecycle management of high-impact IT projects
• Build project plans, schedules, and milestones with cross-functional teams
• Use Agile, Hybrid, or Waterfall methodologies for IT service transitions, platform upgrades, and capability integrations
• Plan and manage IT project/program budgets, including multi-year funding, cost estimates, obligations, expenditures, and burn rate tracking
• Identify, analyze, and mitigate technical, cybersecurity, operational, and financial risks; maintain risk registers and ensure compliance
• Communicate complex technical concepts clearly to technical and non-technical audiences
• Ensure solutions align with enterprise architecture, security controls, records management, privacy, and data governance standards
• Translate organizational strategy into IT roadmaps, modernization plans, and execution frameworks
• Establish and monitor IT performance metrics, KPIs, and service level indicators
• Prepare and deliver concise, data-driven reports, briefings, and post-implementation reviews for senior leadership
• Serve as a Contracting Officer’s Representative (COR) for IT contracts, overseeing contractor deliverables and financial invoices in line with FAR

Requirements

• U.S. citizen or national
• Selectively Service registration if required (male born after Dec 31, 1959)
• Subject to pre-employment and random drug tests
• Direct deposit required
• Relocation expenses will not be paid
• Ability to obtain and maintain PMP certification within one year of employment
• Minimum of 1 year specialized experience comparable to the next lower grade (or equivalent private-sector experience)
• IT-related experience demonstrating attention to detail, customer service, oral communication, and problem solving
• At GS-14 level: experience equivalent to GS-13 including Agile project/program management and Salesforce initiatives (platform development, enhancements, integrations, implementation) plus Salesforce org administration (configurations, user access, environments, functionality, and operational maintenance)
• All qualifications must be met by the closing date

Benefits

• Comprehensive U.S. government benefits package; eligibility depends on the position type and whether it is full-time, part-time, or intermittent