Supervisory Program Analyst

Quick Facts

• Role: Supervisory Program Analyst (Office of the Chief of Staff, Office of Information and Technology)

• Focus: Oversee communications operations and related program work in an IT and communications environment

• Schedule: Monday–Friday (tour determined by organizational needs)

• Travel: Occasional travel as needed

Description

The Supervisory Program Analyst provides technical and administrative supervision to communications personnel and oversees daily internal, external, and executive communications operations. The role advises the Communications Director by planning, coordinating, implementing, and evaluating communication programs and stakeholder engagement. It also analyzes communication issues, identifies root causes, develops corrective actions, and creates and disseminates a wide range of communications products.

Responsibilities

• Supervise and direct a multidisciplinary communications team and daily operations

• Serve as principal advisor to the Communications Director

• Plan, coordinate, implement, and evaluate communication programs and outreach initiatives

• Analyze communication challenges and recommend corrective actions and solutions

• Advise on internal, external, and executive communications policies, practices, and messaging

• Develop and disseminate speeches, presentations, white papers, policy guidance documents, reports, briefings, newsletters, and responses to public inquiries

• Identify, prioritize, and implement solutions to major communication challenges; lead multidisciplinary evaluation and recommendations

• Resolve employee concerns and workplace issues; administer corrective actions and recommend disciplinary measures when appropriate; ensure Equal Employment Opportunity (EEO) compliance

• Conduct interviews, recommend appointments/promotions/reassignments, identify training needs, and support workforce development

Requirements

• U.S. citizenship

• Selective Service registration (for males born after 12/31/1959)

• Subject to background/suitability investigation

• Complete required online onboarding and upload required documents as instructed

• 1-year probationary period with continued employment contingent on written certification that the role advances the public interest

• At least one full year of specialized experience comparable to GS-13, including supervising a multidisciplinary communications team delivering high-quality internal, external, and executive messaging across a large federal organization

• Experience managing complex, high-impact communication initiatives; leading process improvements; coordinating stakeholder engagement; and resolving time-sensitive, technically challenging issues in a rapidly evolving IT and communications environment

• Experience leading strategic communications for senior government executives (or military equivalents), ensuring accuracy, clarity, policy compliance, and alignment with organizational mission priorities

• No substitution of education for experience at the grade level

Benefits

• Comprehensive U.S. federal employee benefits package (eligibility depends on position and work schedule)

• Annual leave earning based on federal service time; VA may credit qualifying job-related non-federal experience or active duty military service if requested and approved

• Veterans and transitioning service member career support resources