Product Design Director, Concierge Products

Quick Facts

• Role: Product Design Director, Concierge Products
• Focus: Lead product design for concierge-focused experiences

Description

Lead and oversee end-to-end product design for concierge-focused experiences, setting design direction and partnering across teams to deliver high-quality user outcomes. Own design strategy, drive design execution standards, and manage the product design function for concierge products.

Responsibilities

• Define and drive product design strategy for concierge products
• Lead design execution across user journeys and core product experiences
• Set and maintain design quality standards and practices
• Partner with product, engineering, and research teams to deliver user-centered outcomes
• Manage and mentor design team members
• Use feedback and research insights to improve product usability and satisfaction

Requirements

• Proven experience leading product design teams (director or senior lead level)
• Strong command of product design principles and user-centered design methods
• Demonstrated ability to define and execute design strategy for customer-facing products
• Cross-functional collaboration experience with product and engineering
• Track record delivering successful product experiences with measurable outcomes
• Strong portfolio showcasing end-to-end product design work

Benefits

Opportunity to lead product design strategy for concierge products and shape customer experiences.