Software Development Engineer (Contact Center & QA)

Quick Facts

• Onshore U.S. healthcare technology opportunity
• Cross-functional role spanning development, contact center engineering, QA automation, and DBA responsibilities

Description

Build and support healthcare enterprise applications, contact center platforms, and business-critical systems. You will work across full-stack development, REST API development, QA automation (including Salesforce automation testing), and database administration with production support.

Role & Responsibilities

• Develop and maintain full-stack web applications for healthcare operations
• Build Java applications and RESTful APIs using Spring/Spring Boot
• Implement and integrate APIs; support application deployments
• Create unit tests and troubleshoot issues in production environments
• Lead design, development, and configuration of Google Contact Center AI solutions
• Develop and configure NICE CXone contact center workflows and call flows
• Design and maintain automated testing frameworks (UI/API/functional/regression)
• Build Salesforce (SFDC) automation testing solutions and validate integrations
• Identify, document, and track defects through resolution
• Integrate automated testing into CI/CD pipelines
• Install, configure, and maintain enterprise databases; perform backup and recovery
• Monitor, optimize, and secure database performance, availability, and access controls
• Provide production support and troubleshoot database issues

Requirements

• Full-stack development experience
• Experience with Java and/or .NET plus modern web/backend development
• Spring Framework and Spring Boot experience
• REST API development and integration experience
• SQL and relational database experience
• Experience with Google Contact Center AI
• Experience with NICE CXone contact center platform
• Experience with Salesforce (SFDC) automation testing
• SDET and test automation experience, including Selenium or similar frameworks
• UI and API automation testing experience
• CI/CD pipeline integration experience
• Database administration experience (backup/recovery, performance tuning)
• Experience supporting production environments
• Healthcare/regulated environment experience; knowledge of HIPAA and PHI handling
• Legal authorization to work in the United States (H-1B transfers supported for qualified candidates)

Benefits

• Opportunity to deliver scalable, reliable, and secure healthcare technology solutions through cross-functional collaboration
• Work directly with development, QA, infrastructure, contact center, and business stakeholders