SAP IS-U Retail Access Functional Consultant

Quick Facts

• Role: SAP IS-U Retail Access Functional Consultant / SME
• Focus: Backend Retail Access processes in SAP IS-U for a utility transformation
• Location: New York, NY
• Duration: 2–3 years
• Travel: Minimum 25%

Description

Act as a subject matter expert for utility Retail Access processes and the related SAP IS-U functionality. Support backend processes including supplier transactions, customer enrollment and changes, market requirements, exception management, regulatory compliance, and operational support. Bridge business stakeholders and technical teams by analyzing processes, documenting requirements, resolving operational issues, supporting testing, and driving process improvements.

Requirements

• Strong experience with SAP IS-U and utility Customer Service business processes
• Demonstrated knowledge of Retail Access / Retail Choice processes in an electric or gas utility industry
• Experience supporting backend utility processes involving retail energy suppliers and customer/supplier transactions
• Knowledge of supplier enrollment, supplier changes, customer switching, market transactions, and exception management
• Strong understanding of regulated utility operations and market/regulatory requirements affecting Retail Access
• Experience analyzing SAP IS-U processes, transactions, data, and operational exceptions
• Experience gathering and documenting detailed business and functional requirements
• Ability to translate business requirements into technical specifications for implementation
• Experience with business-process analysis, workflow optimization, issue resolution, testing, and validation
• Strong analytical skills using query and reporting tools to analyze operational data
• Experience supporting regulatory compliance, internal controls, governance, and operational reporting
• Advanced proficiency with Microsoft Excel, PowerPoint, Word, and SharePoint
• Excellent written and verbal communication with ability to work with both business and technical stakeholders
• Ability to travel at least 25%

Benefits

Not specified in the posting.