Technical Analyst / Quality Analyst

Quick Facts

• Role: Technical Analyst / Quality Analyst

• Location: Elkhart, IN (Onsite, Local Only)

• Duration: 6–12+ months

Description

The Technical Analyst role gathers requirements, analyzes systems, designs processes, facilitates communication between stakeholders, tests solutions, and supports successful technology-driven implementation, risk mitigation, and adoption.

The position supports projects across initiating, planning, executing, controlling, and closing phases, working with IT and business users.

Responsibilities

• Comply with applicable safety and compliance requirements and complete required training

• Maintain frequent contact with consultants, contractors, project managers, and subject matter experts

• Gather and document business and system requirements (functional specifications, user stories, process flows)

• Create detailed documentation including system architecture diagrams, API mappings, and data flow diagrams

• Develop test plans and test cases for functional and integration testing; conduct testing such as UAT and validate against requirements

• Analyze data trends to support decision-making and actionable system improvements

• Collaborate with third-party vendors during implementation, upgrades, or troubleshooting

• Support project team members with administrative duties and processes

• Manage scope and address change orders as needed

• Contribute to business presentations and maintain positive stakeholder relationships

Requirements

• Bachelor’s degree or equivalent years of experience

• Proficiency in SQL and programming languages including Python or Rust, plus the .NET Framework

• 3+ years of recent experience with test automation tools (Selenium, Appium)

• 3+ years of recent experience with API back-end testing (e.g., Postman, Insomnia)

• Minimum 3+ years of relevant experience in administrative support and overseeing implementation of new technology or software development

• Professional certifications in QA (e.g., ISTQB) or related domains (Agile, DevOps, or PMI CAPM/PMP)

• Strong oral, written, and presentation skills