QA Analyst

Quick Facts

• Role: QA Analyst (mid-to-senior)

• Focus: manual quality assurance first, with a path toward automated testing

• Environment: Agile; customer loyalty transformation across web, mobile, Salesforce, and backend systems

Description

You will support an application development team by performing comprehensive manual and functional testing for customer-facing and enterprise applications. The work prioritizes web application testing and validation of integrations (including Salesforce and backend/enterprise services), with additional mobile and API/backend testing as needed. Over time, you’ll help the team transition from manual testing to automated testing.

Responsibilities

• Perform manual and functional testing across web, mobile, and enterprise applications

• Create, document, and execute test cases, test scenarios, and test plans from business and technical requirements

• Support QA for a customer loyalty platform transformation

• Test customer-facing web/digital experiences

• Test mobile applications across devices and operating environments

• Validate integrations between Salesforce and backend/enterprise services

• Conduct API and backend testing when required

• Identify, document, prioritize, and track defects through resolution in Jira

• Collaborate with developers, business analysts, project managers, architects, and other team members

• Participate throughout the software development lifecycle to ensure requirements are testable

• Contribute to transitioning from manual testing toward automated testing

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience

• Mid-to-senior QA/Software Testing experience with strong manual and functional testing background

• Significant web application testing experience, including creating detailed test cases

• Familiarity with Agile and required use of Jira

Benefits

• Supplemental insurance plans (medical, dental, vision, life, disability) and optional financial protection options

• ESPP and 401K with company match after 12 months

• HSA (on HDHP plan) and Employee Assistance Program (EAP) with up to 8 free counseling sessions

• Support for professional development, certification prep, and access to technical/leadership courses after 6+ months of tenure

• Certification discounts and association perks (including CompTIA and IIBA)

• Career coaching support via a certified Career Coach and dedicated assistance resources