Product Manager, Call Center Platforms

Quick Facts

• Role: Product Manager for the Lucie Health Marketplace call center product team
• Location: New York City (hybrid: 3 days/week in office; Thursdays required)
• Reporting: Director of Product
• Travel: Up to 5%
• Compensation: Base pay $135,792–$178,227/year; eligible for employee benefits, unlimited vacation, equity grants, and annual performance bonuses

Description

As a Product Manager, you will partner with User Research, Product Design, Engineering, and Operations to improve workflows and tooling for Benefit Guides and Brokers in the call center. You will help Lucie define strategy, identify and prioritize solutions, and lead cross-team execution. You will also define OKRs/KPIs and use data and research to drive business and operational impact.

Responsibilities

• Define and execute the vision, strategy, and roadmap for product investments powering Lucie’s Call Center
• Define OKRs and KPIs and identify improvements to business and operational outcomes
• Collaborate with engineers, product managers, user research, and operations to ship functionality that improves operational and financial efficiency
• Write detailed requirements and communicate them across stakeholders, incorporating data and user research insights
• Diagnose root causes across teams and drive resolutions while balancing speed, scalability, and quality
• Lead complex initiatives, influence without authority, manage timelines, accountability, and risks
• Maintain compliance with applicable laws and regulations

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays, paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Unlimited vacation program (company policy)
• Equity grants
• Annual performance bonuses