IT Operations Associate (GBCR Environment Support)

Quick Facts

• Role: Associate – IT GBCR Environment Support
• Experience: 3 to 5 years

Description

Provide operational maintenance services for Trade Operations IS test environments, ensuring smooth operations and resolving incidents to support development and business teams. Work across job scheduling, log analysis (e.g., JBoss/Tomcat), automation via shell scripting, SQL-based troubleshooting, and deployment support (e.g., Jenkins). Perform incident investigations, root-cause analysis, and contribute to documentation and knowledge bases.

Responsibilities

• Manage Control-M job scheduling, dependencies, and job failures
• Analyze application and server logs to diagnose issues
• Write and execute Shell scripts for automation and routine tasks
• Run SQL queries for data retrieval and basic troubleshooting
• Assist with application deployments using Jenkins
• Investigate and resolve production incidents
• Conduct root-cause analysis for recurring issues
• Update technical documentation and knowledge bases
• Collaborate with team members to understand project requirements
• Use Git for version control
• Write clean and efficient Java code
• Support CI/CD principles using Jenkins

Requirements

• Java (Java 8+), bash/Shell scripting, and SQL/PL-SQL
• Jenkins and Git for CI/CD and release automation
• Proven Application Support or DevSecOps engineering experience in a complex enterprise environment
• Strong collaboration and communication skills with international teams

Nice to Have

• Finance knowledge (e.g., Finastra Fusion Banking Trade Innovation / FBTI)
• Demonstrated automation mindset with documented reductions in manual effort
• Advanced root-cause investigative skills

Benefits

• Cross-functional, cross-region collaboration (France, Asia, Americas)
• Global/remote working model