Lead Software Engineer (ServiceNow)

Description

Lead and coach a team delivering ServiceNow IT Service Management solutions across the SDLC. Own critical design, code, test, and delivery of scalable automation and integration patterns, while driving responsible, AI-assisted engineering practices. Partner with business analysis and stakeholders to plan execution, mitigate issues, and improve operational stability.

Quick Facts

• Role: Lead Software Engineer (ServiceNow) in Infrastructure Platform – ServiceNow IT Service Management
• Focus: Architecture, software delivery, team leadership, and AI-assisted engineering practices

Responsibilities

• Provide oversight and coaching for entry-level to mid-level software engineers
• Be accountable for decisions that influence team execution and implementation of processes/procedures
• Collaborate with Business Analysis to produce estimates and agile delivery plans
• Identify and mitigate issues to execute a book of work; escalate when necessary
• Design, code, test, and deliver software leveraging firm-wide ServiceNow frameworks and best practices
• Follow and enhance scrum practices for continuous process improvement
• Drive adoption of enterprise-authorized AI-assisted engineering practices (e.g., code review/refactoring, test strategy acceleration, incident/root-cause analysis support)
• Establish consistent validation standards: secure coding, peer review, automated testing
• Promote reuse of effective engineering patterns across the team
• Apply SDLC toolchain knowledge, including AI-assisted development and automation capabilities, to increase automation value
• Identify opportunities to eliminate or automate recurring remediation to improve operational stability
• Lead evaluation sessions with external vendors/startups/internal teams for architectural fit

Requirements

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Significant ServiceNow software development experience with proven architect/team lead responsibilities
• Demonstrated experience leading effective use of approved AI-assisted development tools and validating AI outputs for correctness, performance, and security
• Strong understanding of responsible AI use (data sensitivity, secure handling of inputs/outputs, resiliency and security expectations) and ability to coach safe, compliant adoption
• ServiceNow certifications: CSA, CAD, CIS-ITSM
• Ability to translate business requirements into scalable technical solutions
• Experience leading and mentoring teams (hiring, developing, recognizing talent) and driving strategic initiatives
• Strong understanding of SDLC and ITIL practices
• Expertise in resource allocation and project planning to deliver within timelines
• Deep knowledge of ServiceNow architecture, data/security models, and application framework; strong integrations and authentication patterns
• Proficiency in performance optimization (scripts, indexing, queries, tuning)
• Experience with Performance Analytics (KPIs, reporting)
• Proficiency in JavaScript and AngularJS for reusable, testable components; commitment to continuous learning

Benefits

• Competitive total rewards package (base salary; potential commission-based pay and/or discretionary incentive compensation where eligible)
• Comprehensive health care coverage and on-site health/wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching and additional programs based on eligibility

Note

Employment is contingent on review of criminal conviction history under Section 19 of the Federal Deposit Insurance Act.