Senior Trade Support Engineer

Quick Facts

• Role: Senior Trade Support Engineer (Asian shift)
• Schedule: Sunday–Thursday, US Central evening hours (rotation on exchange holidays and weekend on-call duties)

Description

As the senior technical owner for trading support during the Asian session, you lead incident response, troubleshoot desktop and server trading applications, and drive root-cause fixes to prevent recurrence. You operate as the front line between traders and Core Technology teams while improving shift standards through mentoring, documentation, automation, and observability enhancements.

Responsibilities

• Own first- and second-line trade support coverage during Asian hours with independent judgment while other teams are offline.
• Lead incident response: triage issues, coordinate on-call Core Technology teams, keep traders informed via standard communication, and write post-incident summaries.
• Troubleshoot desktop and server trading applications, including order and fill issues, market data, and exchange connectivity.
• Conduct deep log, process, and system analysis across Linux and Windows to identify root causes and implement permanent fixes.
• Validate market readiness, including Sunday market opens, exchange session transitions, maintenance windows, and holiday schedules.
• Test, deploy, and when necessary roll back releases and upgrades for core backend applications and trading strategies during the Asian window.
• Deliver global handovers to EU and take ownership of open items from the US to ensure continuous ticket progression.
• Onboard traders, manage trading credentials, and resolve workstation, remote-access, and hardware issues.
• Automate recurring support tasks using scripting; use AI tools to accelerate log analysis and documentation with strict verification.
• Build and refine monitoring and alerting to surface actionable signals and reduce alert noise.
• Mentor and train Asian-shift Trade Support Engineers; review ticket and handover quality.
• Own and continuously improve runbooks and knowledge-base articles; lead or contribute to projects that enhance reliability and supportability.

Benefits

• Base salary range: $140,000–$180,000, plus eligibility for a performance-based bonus
• Comprehensive benefits program as part of a competitive total rewards package