VP, Digital Technology (Consumer)

Quick Facts

• Role: VP, Digital Technology (Consumer)

• Focus: Consumer-facing digital insurance experiences (web, mobile, embedded)

• Team/Budget: Leads a global team of 50+ and manages a multi-million dollar capex/opex budget

Description

Define and execute a multi-year digital technology strategy to drive growth, deepen customer engagement, and improve the digital experience for affluent and high-net-worth customers. Lead Agile delivery across web, mobile, backend, and cloud platforms, manage enterprise and partner integrations, and ensure security, privacy, accessibility, and regulatory compliance. Use AI to optimize the SDLC and enhance customer-facing experiences.

Responsibilities

• Define and drive a multi-year digital technology roadmap aligned to business priorities and revenue growth targets

• Lead, develop, and scale a globally distributed team of 50+ technology professionals

• Own and govern multi-million dollar capex and opex budgets; allocate resources to measurable business value

• Partner with digital product, marketing, UX, design, and senior business/technology executives

• Oversee Agile engineering delivery across web, mobile, backend, and cloud platforms (including Adobe, Salesforce, and internal insurance systems)

• Manage vendor/SI partner/platform relationships across content, commerce, and marketing technologies

• Champion AI use in the SDLC and for customer-facing interfaces; support embedded insurance capability integrations

• Ensure security, data privacy, accessibility (ADA/WCAG), and regulatory compliance; define and track KPIs for performance, reliability, and customer satisfaction

Requirements

• 10–15 years of progressive technology leadership experience, including 5+ years at VP level (or equivalent) leading large, globally distributed engineering teams in a consumer-facing digital environment

• Track record scaling digital/ecommerce solutions across web, mobile, backend, and cloud with deep technical credibility

• Experience managing multi-million dollar capex and opex with financial acumen linked to business outcomes

• Experience leveraging AI to optimize SDLC and develop AI-powered customer-facing products

• Experience managing Adobe/Salesforce and other vendor/SI/platform relationships across content, commerce, and marketing; API-based partner integrations for embedded insurance

• Customer-obsessed, collaborative leadership with ability to translate strategy into execution

• Bachelor’s or Master’s degree in Computer Science or related field (insurance preferred; retail/CPG/hospitality with equivalent consumer digital experience encouraged)

Benefits

• Discretionary annual incentive program eligibility (where applicable)

• Comprehensive benefits package (details available on the careers website)

• Pay range: $200,000–$230,000, adjusted for geographic differential; specific offer depends on skills and other factors