Customer Success Engineer (LATAM)

Quick Facts

• Role: Customer Success Engineer (LATAM)

• Focus: Post-sales technical enablement and adoption of GitLab

Description

Provide technical product expertise and best-practice guidance to help customers achieve real, measurable value from GitLab after purchase. Deliver enablement in a pooled/on-demand success model through webinars, hands-on labs, office hours, and remote engagements, while supporting implementation, architecture, and use case adoption. Build trusted-advisor relationships and create reusable technical content to help customers adopt GitLab at scale.

Responsibilities

• Consult with customers via Zoom calls and email during the post-sales journey

• Partner with Customer Success Managers on use case implementation guidance across source code management, CI/CD, DevSecOps, and Agile Planning

• Deliver customer enablement through webinars, hands-on labs, office hours, and on-demand engagements

• Provide technical and architectural guidance and connect decisions to customer outcomes

• Align with Account Executives and Renewals Managers with customer-facing technical subject matter expertise

• Develop and deliver reusable workshops, demos, and enablement content

• Maintain specialty competency through training, certification, and working examples

• Contribute to customer-facing learning resources, documentation, and enablement programs

Requirements

• Fluency in English and Spanish; trilingual (English, Spanish, Brazilian Portuguese) is a strong plus

• Experience supporting GitLab use cases such as source code management, CI/CD, DevSecOps, or Agile Planning

• Proficiency with DevSecOps tools or adjacent technical tooling, translating capabilities into outcomes

• Technical background in software development or systems engineering; comfortable discussing architecture, workflows, and tradeoffs

• Strong communication skills for complex technical and organizational topics in writing and live sessions

• Proven trusted technical advisor experience in a post-sales environment

• Strong time management and prioritization across multiple engagements in a pooled model

• Continuous learning mindset to maintain specialty competency through training/certification/documentation

Benefits

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation and Employee Stock Purchase Plan

• Growth and Development Fund

• Parental Leave

• United States base salary range (US residents): $93,600–$158,400 USD

• Sales roles may be eligible for incentive pay up to 100% of base salary