Delivery Lead – Digital Deposits & Account Solutions

Quick Facts

• Role: Delivery Lead – Digital Deposits & Account Solutions

• Work focus: end-to-end delivery for digital deposits and account solutions transformation

Description

You will support a significant transformation initiative focused on digitalizing deposit journeys, introducing API-enabled capabilities, and modernizing operational processes within Payments & Liquidity / Deposits and Account Solutions. You will enhance programme delivery capability by leading end-to-end delivery across multiple workstreams and coordinating stakeholders across Product, Technology, Operations, Risk, Controls, and Treasury.

Responsibilities

• Lead end-to-end delivery across multiple digital deposits and account solution workstreams

• Coordinate stakeholders across Product, Technology, Operations, Risk, Controls, and Treasury

• Manage delivery of API-enabled deposit capabilities from pilot to implementation

• Drive digitalization of existing customer journeys across HSBCnet and local channels

• Coordinate the transition from manual processes to automated solutions

• Manage dependencies with internal technology and business teams

• Work with Risk and Controls teams to ensure appropriately designed automated processes

• Manage delivery plans, milestones, risks, and issues

• Communicate effectively with senior stakeholders

• Support rollout of capabilities to additional markets per the roadmap

• Collaborate with Product Owners and Business Analysts to translate requirements into deliverable outcomes

Requirements

• Strong experience as a Delivery Lead or Delivery Manager in a large banking or financial services environment

• Proven experience delivering complex technology or digital transformation programmes

• Experience managing multiple business and technology teams and dependencies

• Strong stakeholder management with senior business and technology stakeholders

• Expertise delivering digital customer journeys or channel transformation

• Experience with APIs and technology-enabled process automation

• Strong understanding of delivery governance and planning

• Experience in complex, globally distributed organisations

• Experience in Payments, Liquidity, Deposits, Cash Management, or Transaction Banking

• Knowledge of deposit products and account solutions

Benefits

• Opportunities to work across the full project lifecycle from strategy to implementation