Community Engagement Officer

Quick Facts

• Role: Community Engagement Officer (Deputy to the Chief Veteran Experience)

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: May be authorized (eligibility discussed in interview)

• Virtual: Not virtual

Description

The Community Engagement Officer and Deputy to the Chief Veteran Experience coordinates and supervises the integration of programs/projects into an efficient, effective plan to support the facility’s objectives. The role focuses on outreach, training/education for Veterans and the community, mobile unit operations, special projects, and employee engagement.

Responsibilities

• Develop training and educational tools explaining VA Health Care enrollment rules and benefits regulations

• Implement and coordinate scheduling and operations of mobile units to improve access to care

• Educate the community on VA Health Care services and benefits; increase enrollment and improve TCM patient care coordination

• Lead development of short- and long-term facility outreach plans; prioritize, plan, execute outreach events, and recommend initiatives to senior leadership

• Plan and oversee special projects and major events (e.g., Welcome Home events, open houses, recognition ceremonies), including vendor oversight, budgets, and staff/volunteer efforts

• Initiate and maintain recognition programs (e.g., INSPIRE Program) and partner with external organizations to build employee community

• Manage the All-Employee Survey process and action planning using timely employee feedback and AES best practices

• Determine outreach budget needs using historical records, supply usage studies, workload review, inflation trends, and market factors

• Analyze and prepare yearly budget requests and develop contingency plans and cost savings/cost containment initiatives

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment

• Selective Service registration required for eligible males

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification for employment (REAL ID compliant documentation required as of May 7, 2025)

• Participation in the seasonal influenza vaccination program (VA HCP requirement)

• Serve a 1-year probationary period or 2-year trial period

• Specialized Experience: 1 year of specialized experience equivalent to at least GS-12, including knowledge of PATS-R and customer service resolution processes, outreach procedures, coordinating/hosting events, VA policies/procedures/regulations, advising Veterans on administrative matters, and knowledge of government purchasing processes

Benefits

A comprehensive federal benefits package is offered; eligibility depends on the type of position held and whether the position is full-time, part-time, or intermittent.