Nurse Clinical Contact Center Director

Quick Facts

• Role: Nurse Clinical Contact Center Director

• Schedule: Monday–Friday, 8:00 AM–4:30 PM

• Telework: Possible only as ad-hoc; eligibility discussed in interview

• Work model: Not a virtual position

Description

The Nurse Clinical Contact Center Director provides executive leadership for complex administrative and clinical functions supporting organizational mission, strategic planning, and health care delivery within the VISN clinical contact center (CCC) area. The Director develops, implements, and directs nursing practice policies and CCC services, including oversight of the VISN CCC budget, while serving as a spokesperson for nursing and other CCC disciplines. The role supervises CCC managers and employees and ensures daily operations deliver high-quality care to Veterans without inefficiencies or duplication.

Responsibilities

• Develop and direct policies affecting nursing practice, health care delivery, and the CCC budget

• Promote integration and collaboration within the CCC, across VA, and with community partners to achieve patient-centered goals

• Oversee administrative, supervisory, and clinical operations of a 24/7 virtual access model

• Ensure symptom evaluation and triage, disposition and care coordination, virtual visits (acute/episodic/chronic), pharmacy services, and appointment scheduling

• Assess, plan, evaluate, and oversee CCC processes; coordinate with VISN and medical center leaders

• Directly supervise CCC managers, supervisors, and assigned staff

• Recommend resource allocations; determine staffing levels; manage overtime; support recruitment and retention

Requirements

• U.S. citizenship

• English language proficiency (basic written and spoken)

• Graduate of an accredited professional nursing program (ACEN or CCNE or approved equivalent) and current, full, active, unrestricted RN license in a U.S. state/territory/DC

• Meet Nurse V scope/education/dimension requirements (advanced degree criteria and specialized nursing experience equivalent to Nurse IV as specified)

• Five or more years of leadership experience

• Pass pre-employment physical evaluation/examination

• Subject to background/security investigation

• Participation in the seasonal influenza vaccination program

Benefits

Federal employee total rewards package, including comprehensive benefits. Eligibility depends on the type of position held.