Lead Technical Operations Manager

Quick Facts

• Role: Lead Technical Operations Manager (Tech Operations)

Description

You will lead how the team manages escalations, investigations, and partner communications to keep the product running smoothly. The role combines technical ownership with people leadership: coaching and directing the team, setting clear goals, and building an environment that supports growth. You will also drive continuous improvements across products and systems.

Responsibilities

• Own high-level operational management across the team
• Lead incident management and drive swift resolutions as the escalation point for complex issues
• Conduct technical investigations
• Analyze data to validate hypotheses and identify optimizations
• Review tech and product designs to identify and mitigate operational risks
• Support strategic and operational projects
• Implement continuous improvements in products and systems
• Build tools and processes that improve team efficiency
• Manage internal and external communications
• Coach, mentor, and provide day-to-day direction to team members
• Set team goals, track performance, and deliver regular, constructive feedback
• Own team scheduling and on-call rotations to ensure coverage
• Serve as liaison between the team and cross-functional stakeholders/leadership

Requirements

• 5+ years in 2nd/3rd-level technical support, IT analysis, or monitoring roles, including leading a team
• Leadership experience coaching team members, providing direction, and developing talent
• Root cause analysis and solution design skills
• Product-oriented mindset with a risk-prevention focus
• SQL and relational database proficiency
• Experience predicting and preventing technical bottlenecks
• Familiarity with Jira, Prometheus, Grafana, or New Relic (preferred)
• Strong cross-functional collaboration and stakeholder management
• Fluent English communication
• Analytical, independent, and tech-savvy approach
• Comfortable working in fast-paced environments with frequent context switching
• Experience with performance management, goal-setting, and constructive feedback

Benefits

Hybrid work in Berlin or remote in Germany.