Jira Service Management (JSM) Migration Engineer

Quick Facts

Role: Jira Service Management (JSM) Migration Engineer

Focus: Enterprise ITSM migrations from ServiceNow to Atlassian Jira Service Management.

Description

Lead enterprise clients through complex transitions from ServiceNow to Jira Service Management by designing migration roadmaps, mapping data, and configuring JSM to achieve feature parity with minimal business disruption.

Architect secure ETL for historical tickets, assets, users, and attachments, then manage integrations and ensure quality through end-to-end testing and UAT.

Responsibilities

• Migration Strategy & Planning: Assess existing ServiceNow instances (workflows, catalog items, SLAs, knowledge bases, custom tables) and design comprehensive migration roadmaps to JSM.
• Data Migration & Mapping: Architect ETL processes to migrate historical tickets, assets, users, and attachments securely and accurately from ServiceNow to JSM.
• Configuration & Customization: Configure JSM projects, request types, automation rules, SLAs, and queues to match or improve current ServiceNow functionality.
• Integration Management: Re-establish or integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment.
• Testing & Quality Assurance: Execute end-to-end testing, UAT, and data validation to ensure zero data loss and functional parity.
• Stakeholder Enablement: Collaborate with client IT teams, project managers, and end-users; provide technical guidance, training, and best-practice advisory for Atlassian ITSM adoption.

Requirements

• 3+ years of hands-on experience administering and configuring Jira Service Management (JSM) and ServiceNow
• Demonstrated success leading at least 1–2 end-to-end migrations from ServiceNow to JSM
• Deep knowledge of ITSM processes (Incident, Problem, Change, Request Management)
• Proficiency in Atlassian Cloud or Data Center administration, automation rules, and Jira REST APIs
• Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)
• Scripting proficiency (Python, JavaScript, or Groovy) for data manipulation and automation
• Excellent client-facing communication, problem-solving abilities, and stakeholder management

Benefits

• Hybrid work model with remote opportunity within Poland
• Work abroad up to 60 days annually and relocation opportunities
• Career development programs, mentoring, and soft skills & well-being programs
• Certification support and English classes
• Stable pay, Employee Stock Purchase Plan (15% discount)
• Health insurance, multisport, and shopping vouchers
• Referral bonuses up to $2,000
• Social and well-being events