Jira Service Management (JSM) Migration Engineer

Quick Facts

Role: JIRA Service Management (JSM) Migration Engineer. Focus: enterprise migration from ServiceNow to Atlassian Jira Service Management.

Description

Lead enterprise clients through complex transitions from ServiceNow to Jira Service Management. You will design migration strategies, map and migrate data, configure JSM to match or improve existing ITSM functionality, and manage integrations and testing to minimize business disruption.

Responsibilities

• Assess clients’ ServiceNow instances and create migration roadmaps to JSM (workflows, catalog items, SLAs, knowledge bases, custom tables).
• Architect ETL processes to extract, transform, and load historical tickets, assets, users, and attachments securely and accurately.
• Configure JSM projects, request types, automation rules, SLAs, and queues to replicate or enhance ServiceNow behavior.
• Re-establish and integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment.
• Conduct rigorous end-to-end testing, UAT, and data validation to ensure zero data loss and functional parity.
• Collaborate with client IT teams, project managers, and end-users with technical guidance, training, and best-practice advisory for Atlassian ITSM adoption.

Requirements

• 3+ years of hands-on experience administering and configuring Jira Service Management (JSM) and ServiceNow.
• Proven success leading at least 1–2 end-to-end migrations from ServiceNow to JSM.
• Deep knowledge of ITSM processes: Incident, Problem, Change, and Request Management.
• Proficiency in Atlassian Cloud or Data Center administration, automation rules, and Jira REST APIs.
• Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV).
• Scripting proficiency in Python, JavaScript, or Groovy for data manipulation and automation.
• Excellent client-facing communication, problem-solving, and stakeholder management.

Nice to have

• Atlassian Certified Professional for Jira Service Management (or Jira Administration).
• ServiceNow Certified System Administrator (CSA) / Certified Implementation Specialist (CIS-ITSM).

Benefits

• Hybrid/remote flexibility: hybrid-by-design; opportunity to work remotely within Poland and work abroad up to 60 days annually.
• Growth: career development programs, thought leadership, mentoring, soft skills and well-being programs; certification support and English classes.
• Compensation & perks: stable pay; Employee Stock Purchase Plan with a 15% discount.
• Benefits package including health insurance, multisport, and shopping vouchers.
• Referral bonuses up to $2,000.
• Social and well-being events; office amenities such as entertainment and relaxation zones (e.g., table tennis and football), plus free snacks and coffee.