Jira Service Management (JSM) Migration Engineer

Quick Facts

Jira Service Management (JSM) Migration Engineer

Description

Lead end-to-end migrations of ServiceNow ITSM to Jira Service Management, covering migration planning, data mapping, and configuration to achieve functional parity with minimal business disruption. Architect secure ETL flows for tickets, assets, users, and attachments, then re-establish integrations and ensure quality through end-to-end testing and UAT. Provide technical guidance so stakeholders can successfully adopt Atlassian ITSM.

Responsibilities

• Assess clients’ ServiceNow workflows, catalog items, SLAs, knowledge bases, and custom tables; design migration roadmaps to JSM
• Architect data extraction, transformation, and loading (ETL) to migrate historical tickets, assets, users, and attachments securely
• Configure JSM projects, request types, automation rules, SLAs, and queues to match or improve current ServiceNow functionality
• Re-establish or integrate third-party tools, CI/CD pipelines, and monitoring systems
• Run rigorous end-to-end testing, User Acceptance Testing (UAT), and data validation to prevent data loss and ensure parity
• Partner with client IT teams, project managers, and end-users with technical guidance, training, and best-practice advisory

Requirements

• 3+ years of hands-on experience administering and configuring Jira Service Management (JSM) and ServiceNow
• Demonstrated success leading at least 1–2 end-to-end migrations from ServiceNow to JSM
• Deep knowledge of ITSM processes (Incident, Problem, Change, Request Management)
• Proficiency in Atlassian Cloud / Data Center administration, automation rules, and Jira REST APIs
• Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)
• Scripting proficiency (Python, JavaScript, or Groovy) for data manipulation and automation
• Excellent client communication, problem-solving, and stakeholder management skills

Nice to have

• Atlassian Certified Professional for Jira Service Management (or Jira Administration)
• ServiceNow Certified System Administrator (CSA) / Certified Implementation Specialist (CIS-ITSM)

Benefits

• Hybrid-by-design mode with potential remote work within Poland
• Opportunity to work abroad for up to 60 days annually
• Career development programs and mentoring
• Certification and well-being / soft-skills programs
• English classes
• Stable pay, health insurance, Multisport, and shopping vouchers
• Employee Stock Purchase Plan with a 15% discount
• Referral bonuses up to $2,000
• Corporate, social, and well-being events