Jira Service Management (JSM) Migration Engineer

Quick Facts

• Role: Jira Service Management (JSM) Migration Engineer

Description

We are seeking an experienced JSM Migration Engineer to guide enterprise clients through transitions from ServiceNow to Atlassian Jira Service Management. You will develop migration strategy and data mapping/ETL, configure JSM to match or improve existing ITSM capabilities, and ensure functional parity through end-to-end testing. You will also enable stakeholders with technical guidance, training, and best-practice advisory for Atlassian ITSM adoption.

Responsibilities

• Migration strategy & planning: assess ServiceNow instances (workflows, catalog items, SLAs, knowledge bases, custom tables) and design comprehensive migration roadmaps to JSM

• Data migration & mapping: architect secure extraction, transformation, and loading (ETL) processes to migrate historical tickets, assets, users, and attachments from ServiceNow to JSM

• Configuration & customization: configure JSM projects, request types, automation rules, SLAs, and queues to match or improve current ServiceNow functionality

• Integration management: re-establish/integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment

• Testing & quality assurance: conduct end-to-end testing, User Acceptance Testing (UAT), and data validation to ensure zero data loss and functional parity

• Stakeholder enablement: collaborate with client IT teams, project managers, and end-users; provide technical guidance, training, and best-practice advisory for Atlassian ITSM adoption

Requirements

• 3+ years of hands-on experience administering and configuring Jira Service Management (JSM) and ServiceNow
• Demonstrated success leading at least 1–2 end-to-end migrations from ServiceNow to JSM
• Deep knowledge of ITSM processes (Incident, Problem, Change, Request Management)
• Proficiency in Atlassian Cloud / Data Center administration, automation rules, and Jira REST APIs
• Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)
• Proficiency in scripting languages (Python, JavaScript, or Groovy) for data manipulation and automation
• Excellent client-facing communication, problem-solving abilities, and stakeholder management skills

Benefits

• Hybrid work model with opportunity to work remotely within Poland; chance to work abroad for up to 60 days annually
• Career development programs, mentoring, certification opportunities, and English classes
• Stable pay; Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers) and referral bonuses up to $2,000