Business Analyst (Digital Banking)

Quick Facts

• Role: Business Analyst for digital self-service and Cash Management processes

Description

You will analyze, design, and continuously improve business-customer self-service processes and related Cash Management services for digital banking channels. The role focuses on translating customer and employee needs into functional and system solutions, enabling modern digital customer journeys, and increasing automation opportunities for clients and bank staff. You will work closely with business stakeholders, product owners, UX/UI designers, architects, and IT teams across the software delivery lifecycle.

Responsibilities

• Analyze, model, and optimize business processes related to customer self-service in electronic banking
• Identify, analyze, and document business and system requirements for digital processes and services (including electronic applications and customer self-service workflows)
• Design and develop processes that let business customers complete banking matters independently via digital channels
• Facilitate analytical workshops with business, operations, security, compliance, and IT teams
• Create business process models and recommend solutions that increase digitalization and process automation
• Define, maintain, and prioritize the business and system requirements backlog
• Assess the impact of regulatory, process, and technology changes on the developed solutions
• Collaborate with architects, UX/UI designers, developers, and testers throughout the software development cycle
• Support testing, business acceptance, and production rollouts
• Ensure consistency of solutions with banking processes, digitalization strategy, and corporate architecture
• Identify and deliver initiatives that streamline and automate back-office processes executed by bank employees

Requirements

• Minimum 3 years of experience in business analysis and delivery of projects in digital/electronic banking or remote channels
• Knowledge of customer processes in digital banking channels and understanding of how e-banking systems work
• Experience designing or developing self-service processes, online services, electronic forms, digital applications, or customer instructions/dispositions
• Ability to identify barriers in digital customer journeys and design improvements to self-service and user experience quality
• Experience modeling business processes with BPMN 2.0 and UML
• Ability to analyze business requirements and translate them into functional and system requirements
• Ability to conduct workshops, interviews, and stakeholder alignment sessions across different perspectives
• Understanding of how regulatory, process, and technological changes affect digital solutions
• Experience collaborating with architects, UX/UI designers, developers, and testers
• Strong work organization and ability to manage priorities effectively
• Independence, initiative, and ownership of the assigned scope
• Ability to break down complex business problems into smaller components and provide actionable recommendations
• Ability to quickly learn new business areas and topics
• Strong communication and facilitation skills

Benefits

• B2B contract
• Access to the GIGLIKE benefits platform
• Hybrid work: several times per month in the Warsaw office
• Income loss insurance
• Hospital insurance
• Private medical care
• Sports packages
• Accounting services