IT Consultant (Customer Intelligence)

Quick Facts

• Role: IT Consultant (Customer Intelligence, B2B)

• Collaboration: B2B contract

• Location: Hybrid (Wrocław) or 100% remote

• Rate: Mid 110–140 PLN/h + VAT; Senior 140–160 PLN/h + VAT

Description

Join the Customer Intelligence (CI) team to create and improve data-driven products that help the organization better understand retail customers. You will bridge the gap between business stakeholders and IT product teams, supporting the Product Owner in managing requirements and coordinating product development. The technical work is based on GCP services (BigQuery, Vertex AI, Dataproc) and includes contributing to the transformation of the data architecture.

Responsibilities

• Collect, analyze, and structure business and technical requirements for Customer Intelligence
• Support solution concept creation and organize project topics
• Advise stakeholders on data-driven product areas
• Support the use of agreed consulting standards and collaboration methods
• Co-create project scope, schedule, and action plan (including effort estimation)
• Coordinate selected project activities and identify risks
• Monitor progress, update statuses, and prepare information supporting decisions
• Coordinate collaboration between international stakeholders and product teams
• Translate business needs into IT product solution requirements
• Support product development with documentation updates, knowledge management, and workflow improvements
• Coordinate day-to-day work using Office 365, Jira, Confluence, Lucid, and Planisware
• Create Jira entries and support knowledge sharing on agile practices
• Update documentation and public product pages
• Use AI tools effectively as part of daily delivery

Requirements

• Approx. 3–6 years of experience in project management or consulting
• Knowledge of agile methodologies and project management tools
• Practical knowledge of customer analytics, data products, or similar data-driven domains
• Basic understanding of IT architecture and data processing processes
• Reliability, proactivity, and independent delivery of agreed tasks
• Clear communication with different stakeholder groups
• Comfort working with diverse stakeholders and strong interpersonal awareness
• Willingness to continuously expand knowledge in business and technology
• Polish C1; English and German B2

Benefits

• Partner-based collaboration with autonomy and a dialog culture
• Flexible, trust-based working hours—no fixed cooperation times; focus on results
• Well-prepared onboarding with an implementation plan shared in advance