ServiceNow Architect (Enterprise Architecture, ITSM/Platform)

Quick Facts

• Role: Senior ServiceNow Architect

• Focus: Enterprise architecture and ServiceNow ITSM/enterprise workflows

• Responsibilities: Define end-to-end architecture, design ServiceNow solutions, advise stakeholders, lead architectural governance, and support large-scale platform implementations

Description

You will shape enterprise-grade platform solutions that drive business transformation by defining architectural vision across ITSM and broader enterprise workflows. You will guide delivery teams to implement scalable, secure, and high-performing ServiceNow solutions and influence platform strategy and the long-term digital roadmap.

Responsibilities

• Define end-to-end architecture across business, information, systems, and technology

• Design ServiceNow-based enterprise workflows and ITSM solutions

• Consult senior stakeholders and guide technical decisions

• Lead architectural governance and act as design authority

• Support bids, proposals, and pre-sales engagements

• Drive innovation and contribute to new digital solution offerings

• Support delivery of complex, large-scale platform implementations

Requirements

• 5+ years of experience designing and implementing ServiceNow solutions at scale

• Expertise across multiple ServiceNow suites (ITSM, CMDB, ITOM, HRSD, CSM)

• Ability to translate business needs into robust technical architecture

• Strong leadership and decision-making skills in enterprise environments

• Knowledge of integration technologies (REST, SOAP, SSO, SAML)

• Strong communication and facilitation skills for senior stakeholders

• Relevant certifications (CSA, CIS, CAD, CTA) are an advantage

Benefits

• Private medical care via Medicover with additional optional packages (e.g., dental, senior care, oncology)

• Life insurance

• 40+ options on the NAIS benefits platform (e.g., Netflix, Spotify, sports card)

• 70+ training tracks with certification opportunities (e.g., GenAI, Architects, Google) on NEXT

• Free access to Education First languages platform, TED Talks, and Udemy Business

• Hybrid working model with home office package after onboarding (laptop, monitor, chair)

• Community Hub with 20+ professional communities (e.g., Salesforce, Java, Cloud, IoT, Agile, AI)