ServiceNow Architect

Quick Facts

• Role: ServiceNow Architect

• Focus: Enterprise-wide ServiceNow solution design, implementation, and architecture leadership

Description

Design and implement ServiceNow solutions tailored to organizational needs while acting as a technical expert. Contribute to new ServiceNow functionality through configuration and feature delivery, document ServiceNow architecture, and manage integrations with third parties. Lead stakeholder workshops to translate business requirements into technical designs and support presales activities such as scoping, effort estimation, and SOW creation.

Responsibilities

• Design and implement solutions tailored to the organization

• Partner with product teams and stakeholders to design and implement ServiceNow solutions

• Provide technical expertise during implementation of new ServiceNow functionalities

• Document ServiceNow architecture for internal use

• Contribute to ServiceNow software releases via configuration and feature delivery

• Implement, configure, and maintain interfaces and integrations with third parties

Requirements

• Bachelor’s/Master’s degree in a technology field (e.g., computer science) or equivalent experience

• 5+ years of ServiceNow implementation experience (Developer/Lead Developer)

• 2+ years of ServiceNow Platform and ITSM architecture design experience

• CTA aspiration/commitment to achieve CTA

• Experience with scripting/programming (JavaScript, SQL, DB)

• Deep knowledge of CMDB and CSDM (Common Service Data Model)

• Project management skills

• Consultative approach; experience leading workshops with stakeholders

• Presales support experience: scope projects, estimate effort, and create SOWs

• Solid communication skills; ability to articulate complex technical ideas

• Fluent English; German is a plus

• Experience leading technical work of 3–15 consultants (developers, testers, BAs)

• Experience with C-level stakeholder communication and reporting

Benefits

• Opportunity to lead enterprise-wide digital transformation through ServiceNow

• Role combines solution architecture, hands-on technical delivery, stakeholder leadership, and presales support