Mobile Branch Banker (On-Site and Call Center Support)

Quick Facts

• Role alternates between in-person branch support and phone-based customer service/outbound campaigns.
• Base location: Prague; regular travel across branches in the Czech Republic.

Description

You will work with clients in a mobile team, shifting from branch work one day to call/phone work the next. Your tasks include handling customer requests and identifying what the bank can offer, both in person and by phone. The environment and branch location may change based on current needs, so you must be able to quickly reorient.

Responsibilities

• Provide customer service and handle client requests at branches.
• Support incoming customer calls and participate in outbound calling campaigns.
• Present relevant offers to customers both in person and via phone.
• Travel to different branch locations across the Czech Republic as needed.
• Switch quickly between in-branch work and phone work based on where support is required.

Requirements

• Valid driver’s license category B and a clean criminal record.
• Willingness to travel across branches throughout the Czech Republic as a normal part of the job.
• Comfort with alternating between in-person and phone-based work.
• Ability to quickly get oriented in new environments and adjust to current needs.
• Strong communication skills with customers in person and by phone.
• Experience with sales, customer service, branch work, or contact centers is appreciated but not required.

Benefits

• Dynamic mobile role with variety: branch work and call-based work alternating by need.
• Background/support in Prague with travel across branches in the Czech Republic.
• Customer-facing responsibilities combining service and sales.